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 The complete, 4 hour Management By Strengths Fundamentals Seminar is now available to dealerships on video! This comprehensive training package, developed in association with ASTN (Automotive Satellite Training Network), is divided into 9, easy to implement, 30-minute segments. Dealerships can now tailor their training schedule to match their specific needs. Implementation of the MBS program has never been easier or more flexible.
The package sells for $995.00 and includes:
Additional sets of MBS Student Materials are available for $35 per set. Additional MBS Profiles cost $21 each and are billed separately at the end of each month. Surveys are submitted to MBS, Inc. via FAX and the resulting reports are returned within 30 minutes.To order the New Management By Strengths Video Package, or for more information about the MBS program in general, contact our offices at: MBS, Inc. (913) 393-2525 Or contact us by e-mail at mbs@strengths.com
- Topics covered in the 9 segments - Value of MBS Training What do Delta Air Lines, Payless Cashways, Hendrick Automotive Group and
hundreds of automobile dealerships across the county have in common? They
all use MBS training to improve communications, teamwork and productivity.
This "must see" show for managers will share how MBS training helps employees
get more done, improve their customer skills and obtain greater job
satisfaction.
Introduction to Management By Strengths Developing TRUST in a relationship is key to employee retention and customer satisfaction. In this significant segment, Mike Postlewait explains how to develop good relationships by understanding another person’s temperament. He also explains how to complete the MBS Survey and receive your own MBS Profile Report. Understanding the MBS Profile Report Understanding your own temperament and what motivates you is important. In this segment, Mike explains the MBS Profile Report. He covers aspects of a people's natural temperament traits, adjusting to achieve goals, behavior on the job and the energy level. Recognizing and working with "Direct" People Why do certain people seem abrupt and critical to you? You may be dealing with a person who has "Directness" as their dominant trait. In this segment you will learn how to recognize and work with "Direct" people. This temperament has been observed more often in dealership employees than any other temperament trait. Also, learn how to deal with upset customers. Recognizing and working with "Extroverted People" What is the best way to work with "Extroverted" employees and customers? In this segment, Mike explains the "Extroverted" temperament and how to recognize it, since it's hard to recognize at first. Once this person is comfortable with you, he or she can be very talkative. Mike also discusses how to increase customer referrals. Recognizing and working with "Paced People" (Pace Part #1) In the automobile industry, the Pace is the most misunderstood of all of the temperament traits. In this section you will learn why these patient looking and laid back people appear like their not doing anything, but always get the job done … right on time. Doing business with "Paced People" (Pace Part #2) Deals are lost and good employees are driven off by simply not working with people correctly. In this segment Mike explains why the Paced person is ready to do business, if you will simply give them the opportunity. The key is removing the pressure from the relationship. Recognizing and working with "Structured People" Do you have people in your dealership that are "set in their ways" and sometimes reluctant to consider what appears to everyone else to be a great NEW way to do things? Those people are Structured. This program teaches effective ways to implement change with the Structured person, as well as steps that you can take to reduce stress in your own life. Maximizing MBS to improve communication, teamwork and productivity in the dealership This final section ties it all together. Mike discusses specific ways to implement the MBS principles to enhance teamwork, improve customer satisfaction and improve the overall working relationships in the dealership. [MBS HomePage] [Download
MBS Survey] [On-line MBS Survey]
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VHS tapes containing over 4 hours of MBS training